Call Center/Customer Service Rep

Software Guidance & Assistance, Inc., (SGA), is searching for a Call Center/Customer Service Representative for a 3-month temporary contract assignment with one of our premier hospitality clients in Orlando, FL. Contract may extend, but not guaranteed. Onsite work required.

Job Description : Call Center/Customer Service Representative

We ' re looking for a candidate with A dministrative or Call Center or Customer Service experienc e. Prior industry experience with t ravel /hospitality experience is a plus but not required .

This is a Temporary Contract Position located in office at our Marketing C all Center (thru Jan 2025) .

Responsibilities:

As part of the Business Operations team, will be responsible for delivering quality support for our Sales and Marketing processes. Provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives.

Qualifications:

• High School Diploma/GED Equivalent
• Microsoft Office experience is required.
• Excel experience is require d.
• Exceptional listener with excellent communication skills, both verbal and written.
• Demonstrate professionalism and excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation.
• Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.
  
  

How You ' ll Shine:

• Provide exceptional customer service to our guests, business partners, and team .
• Identify ways in which to improve our customer service or processes .
• Collect and/or validate data when interacting with our guests to ensure they receive the best experience with us .
• Manage and protect company assets through all interactions .
• Understand and implement operational procedures that govern our business .
• Support new initiatives and help teams that are impacted by these changes .
• Maintain daily, weekly, monthly, or quarterly reporting needs .
• Successfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise .
• Validating data and reporting or answering questions from onsite business partners .
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.