Patient Navigator Specialist - Remote

Software Guidance & Assistance, Inc., (SGA), is searching for a Patient Navigator Specialist for a Contract assignment with one of our premier healthcare clients in San Francisco, CA . (100% remote)

Responsibilities :

• Provides support during patient stay or clinic visit; facilitates scheduling, links patients to services across the health system.
• Addresses patient grievances at point of service. Identifies appropriate resource as needed. Utilizes knowledge of unit or clinic operations to propose new workflows or methods to increase future patient satisfaction.
• Gathers and documents patient issues, barriers or concerns by regular patient visits and open communications with families. Provides reports for management review and planning to increase patient satisfaction.
• Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns.
• Collects and provides meaningful use and / or relevant operations data and metrics.
• Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience.
• Assists as liaison with other departments to facilitate improved coordination of care.
• Anticipates patient care coordination needs; provides general road map to patients to set expectations.
  
  

Required Skills:

• Bachelor's degree in related area and 1 or more years of related work experience; and / or equivalent experience / training.
• Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Ability to communicate effectively, both orally and in writing.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.