Cloud Collaboration Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Cloud Collaboration Analyst for a CONTRACT assignment with one of our premier Utility Services clients in Tampa, FL.

Responsibilities:

• Provide customer service for company business partners for systems and applications that the IT Operations department supports. Manage assigned request and incident tickets within established service levels. Perform troubleshooting for company business partners for systems and applications that the IT Operations department supports.
• Maintain documentation, best practices, standards, policies, and procedures to ensure the performance, availability, reliability, integrity, and security of all cloud collaboration systems.
• Coordinate and oversee contractor installations for projects. Provide direction and inspect the quality of the work.
• Develop and maintain training materials for company business partners for continued re-enforcement of the knowledge to operate Firm Energy cloud collaboration systems.
• Collaborate with product and service vendors to maintain good business relationships, ensure quality service and response, and to manage product and service opportunities for company business partners.
• Daily contact with Information Technology personnel pertaining to cloud collaboration projects and systems.
• Frequent contact with cloud collaboration users to determine needs, requirements for service, and training.
• Frequent contact with vendors and contractors concerning products and services that they provide.
• Speaks up on Safety, Health, and the Environment
• Take Ownership and Acts with Integrity
• Drive Operational Excellence for Customers
• Build Strong, Collaborative Relationships
• Develop People and Teams
• Cultivate Innovation and Embraces Change
• Think Strategically and Exercises Sound Judgment
• Some extended hours and weekend work required; and "on call" as needed for 24/7/365 system outages and emergency preparedness. Requires some travel.

Required Skills:

• Associate degree in Business, Computer Science, or computer related discipline.
• In lieu of the associate degree an additional 2 years of experience is required.
• Minimum of - 2 years of direct work experience performing the Duties & Responsibilities of this position or a similar related technology support position is required.
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Professional/Expert/Advanced level:
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Office Specialist: Expert (Microsoft 365 Apps)

Preferred Skills:

• Bachelor of Science degree in Business, Computer Science, or computer related discipline.
• One Associate/Intermediate level Certification
• Minimum of 4 years of direct work experience performing the Duties & Responsibilities of this position is preferred or a similar related technology support position.
• Experience working UC and Contact Center Systems, Cisco CUCM, Cisco Unity, Cisco Telepresence, Cisco Webex Meetings, Cisco Jabber and Apple iPhones.
• Working knowledge of Microsoft365 and Azure administration and configuration.
• Understanding of Local Area Networking, VoIP, SIP, and client/server environment.
• Ability to create detailed technical instructions, technical documentation of systems and technical drawings using MS Visio, MS Word, and MS Excel.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.