Mobile Device Deployment Technician

Software Guidance & Assistance, Inc., (SGA), is searching for a Mobile Device Deployment Technician for a CONTRACT assignment with one of our premier financial services clients in New York, NY.

Responsibilities :

• Allocate corporate iPhones purchased for staff
• Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
• Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the 'Mobile Asset Tracking Database'
• Enter mandatory device and deployment information into an existing project tracking spreadsheet
• Confirm by checking the 'Mobile Asset Tracking Database' that each user being assigned an iPhone has "Signed Off" in the database and accepted delivery of the iPhone
• Check the messaging team's iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms
• Deploy iPhones to users after all requirements have been met and the users is compliant
• Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided
• Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
• Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
• Escalate deployment issues to their line manager. Their line manager will escalate accordingly

Required Skills:

• Minimum of 2 years of IT or business experience
• Ability to work with employees at every level of an organization.
• Organized, task-oriented individual who is able to follow up on any request until completion.
• Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
• Excellent written and verbal communication skills
• Sense of ownership & organization is key to success

Preferred Skills:

• College diploma in Computer Science

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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