Outbound Customer Care Advocate

Software Guidance & Assistance, Inc., (SGA), is searching for an Outbound Customer Care Advocate for a CONTRACT assignment with one of our premier Insurance clients in Warwick, RI.

Responsibilities :

• Initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing.
• Clearly educate the caller on the benefits of a Total Control Account and answer any questions or address any concerns the accountholder may have
• Explain option available to access their funds
• Offer to order a Visa Debit Card for the account

Required Skills :

• Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery.
• Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed - high internet speed is required
• Able to use video during interview, coaching, and virtual training.
• Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
• Requires a high school diploma or equivalent is required.
• 1-3 years of experience in the field or in a customer service role is preferred.
• Work under immediate supervision reporting to an immediate supervisor.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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