Tools Support Engineer

Software Guidance & Assistance, Inc., (SGA), is searching for a Tools Support Engineer for a right to hire assignment with one of our premier financial services clients in Coppell, TX or Tampa, FL.

Responsibilities :
In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as - tool roll out, configuring tools to projects and business needs and training.

• Provide Tools Support for ALM
• Troubleshooting issues reported by Users.
• Responsible to creating new users.
• Responsible to create new projects.
• Usage Monitoring and reporting.
• Quality Center Customization support.
• Work closely with all engineering domains to support on ALM tool related topics.
• Support PMT organization to deploy current and new tool suites to engineering projects.
• Support users by creating tool related scripting and automation of repetitive tasks.
• Support engineering teams to extract charts and dashboards from the ALM tools.
• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
• Monitoring
• Support multiple projects across different time zones.
• Administrative tasks for Application Maintenance
• Migration of projects to latest version of the application.
• New patch implementation.
• Validation and verification of the upgraded environment and projects.
• Microfocus QC /ALM / Octane project creation and maintenance.
• Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
• Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
• Administrative tasks for implementing ALM functionality.
• Experience implementing new functionality.
• Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.).
• Designing and developing workflows and configurations.
• Development of template projects and cross project customization.
• Customizing within the dashboard/reporting module.
• Identify, analyze, and mitigate project and operational risks.
• Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
• Development and communication of tool usage and best practices.
• Understanding and developing SQL queries
• Knowledge of macro creation
• Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
• Ability to think of new solutions and be proactive to go with a can-do attitude.
• Proven verbal and written skills to communicate / report both technical and non-technical audiences.
• Leadership Expectations
  • Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
  • Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
  • Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
  • Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.

Required Skills:

• Ability to work effectively across functional and geographic boundaries in the interest of the customer and business.
• Excellent organizational and interpersonal skills.
• Excellent time management skills.
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently with minimal supervision.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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