What are the responsibilities and job description for the Business Analyst IV position at Software Technology Inc?
CDHS manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. CDHS is currently modernizing the Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern of CDHS, and consequently, Operational Analyst roles have become necessary to address and mitigate user support issues.
CDHS seeks two full-time equivalent resources that will deliver on three key work activities as follows :
- User Support and Management : Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
- Resolution Management : Liaise between OIT and DCW Program staff for relevant operational issues to determine most appropriate path to resolution.
- Project Implementation Assistance : Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.
As of now, this position would ope$$$% remotely but is based in Denver if a need for an occasional or emergency visit arises.
Location Requirements
Candidate must be local.
Candidate Must Be Local
Additional Location Details (City, State) :
Background Verification
Minimum Verification Requirements
CDHS will run their own background check
Suppliers Only)
To order, click on the link to the right :
CDHS runs their own background check
Qualification
Required
Skills
Database
Data Analysis
Proficient (4-6 Years)
Skills
Database
Microsoft Access
Novice (1-3 Years)
Skills
Languages
Novice (1-3 Years)
Skills
Others
Communication skills both verbal and written
Expert (10 Years)
Skills
Others
IT Communication Specialist
Proficient (4-6 Years)
Skills
Others
Presentation skills
Advanced (7-9 Years)
Skills
Others
Project management
Novice (1-3 Years)
