What are the responsibilities and job description for the Customer Contract Admin position at Software Technology Inc.?
o sales cycle
o installation and applicable implementation procedures
o billing / revenue management
o system and transactional procedures
- General understanding of revenue recognition guidelines and accounting principles.
- Support field team in contract-related items and supporting asset-level analysis
- Advise on complex system and deal strategy
- Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed
- Proactively manage and prioritize work within your queue to effectively execute on daily operations
- Ensure all cases and credits are completed by end of month deadlines
- Track and report on pending workload cases and credit worklists
- Participate in departmental goal-setting and seeing through to completion
- Participate in peer training and peer review activates as needed
- BA / BS required (in lieu of a Bachelor’s Degree, minimum seven years’ business experience)
- Minimum 3 years of experience in contracting and / or system and deal analysis
- General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
- Knowledge of Qlikview
- Knowledge of SharePoint
- Knowledge of SalesForce
- Knowledge of ERP and CRM systems
- Expert / Advanced Level Excel skills
- Basic Microsoft Office skills
- Word
- Outlook
- OneNote
- Strong verbal and written communication
- Ability to think critically
- Ability to adapt to change
- Ability to problem solve with efficiency
- Strong organizational and Time Management skills
- Strong personal motivational skills
- Ability to work with others in a Team environment as well as independently
- Ability to work under pressure
- Strong work ethic
- Ability to multi-task
- Strong Attention to Detail
Qualifications / Hard skills
Soft Skills
