What are the responsibilities and job description for the Help Desk Analyst position at Software Technology Inc?
Role : Help Desk AnalystLocation : Trenton, NJDuration : Long-Term contractExcellent Communication Skills Required. Note 35 hour work week.We are seeking a motivated and detail-oriented contractor to provide application support to our users. Training will be given to provide CRM Dynamics 365 User Assistance..The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.Key Responsibilities : Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.Assist customers with portal renewal registrations, ensuring a smooth and efficient process.Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships.Collaborate with team members to share knowledge and strategies for resolving user issues.Document user interactions and resolutions, contributing to a comprehensive knowledge base.Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.Conduct basic training sessions for users on CRM functionalities and best practices.Demonstrate independence in problem-solving while being a supportive team player.Resolving help desk tickets for various computer and user-related issues.Qualifications : Proven help desk experience, preferably in a CRM environment.Familiarity with CRM Dynamics 365 and its functionalities.Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.Excellent communication skills, both verbal and written.Detail-oriented with a focus on accuracy and quality in all tasks.Ability to multitask and prioritize effectively in a dynamic environment.A friendly, responsible attitude and a commitment to providing outstanding user support.Background in Windows 11, including system navigation and troubleshooting.Experience in network troubleshooting and resolving connectivity issues.
