What are the responsibilities and job description for the Network Specialist position at Software Technology Inc?
Job Description
Job Description
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
Location Requirements
Candidate must be local.
No preference
Background Verification
Minimum Verification Requirements
Fingerprinting is not required for all positions but is required for some positions. InfoCubic backgrounds are not required for TN DHS contractors.
Onboarding Form
Onboarding Form
If your candidate is selected, please complete the onboarding form and attach it to the proposal comment section.
Fingerprinting
Fingerprinting
Break Out Invoice By
Breakout Invoice By PO
Qualification RequiredSkillsOthersCommunication skills both verbal and writtenProficient (4-6 Years)NoSkillsOthersIT Communication SpecialistProficient (4-6 Years)NoSkillsOthersLearning abilityProficient (4-6 Years)NoSkillsOthersTeam workProficient (4-6 Years)NoSkillsSecurityActive DirectoryNovice (1-3 Years)No
