What are the responsibilities and job description for the ServiceNow Admin position at Software Technology Inc.?
Responsibilities
- Personalize and create forms and fields
- Create new applications, modules, and tables
- Activate a plug-in
- Build reports, gauges, and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests, and items with variables
- Create, monitor, modify, and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between your instances
- Search, populate, and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third party software integrations
- Answering "how to" technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the ServiceNow system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with :
Experience in these areas is a plus :
Web Services integrations.
