Technical Customer Support Representative

Are you passionate about making a positive impact on the healthcare industry and providing exceptional service to healthcare professionals? If so, we have an exciting opportunity for you at SoftWave Tissue Regeneration Technologies! We are seeking a dedicated and enthusiastic Tech Support Representative to join our dynamic team and support our innovative medical devices in the healthcare community.

About SoftWave Tissue Regeneration Technologies:

SWTRT is a medical technology company that is developing advanced solutions for better patient healing specializing in shockwave therapy. SWTRT is committed to the scientific advancement of tissue healing and regeneration as well as the development of the most effective innovations to improve the quality of lives globally.

Position Overview:

As a Tech Support Representative, you will be the primary point of contact for any service needs, ensuring their satisfaction with our medical devices and offering top-notch support. Your exceptional communication skills, problem-solving abilities, and strong attention to detail will be instrumental in building and maintaining strong relationships with our customers. This position is a full-time role, based in our service department location in Marietta. 

Responsibilities:

• Respond promptly and professionally to inquiries from providers via phone, email, or text. (After hours support may be required)
• Provide comprehensive product information, technical support, and troubleshooting assistance to customers regarding our device.
• Assist customers with order processing, shipping, and handling any potential issues related to their orders.
• Maintain accurate records of customer interactions, inquiries, and feedback, logging them in different spreadsheets. 
• Communicate with our technicians and admin team regarding customer interactions. 
• Actively participate in training sessions to stay up-to-date with the latest product knowledge.

Requirements:

• Previous experience in a customer service role, preferably in the healthcare or medical device industry.
• Experience with Microsoft Office and Google Sheets.
• Strong technical aptitude and the ability to understand and effectively communicate complex medical device concepts.
• Excellent communication skills, both written and verbal, with a courteous and professional demeanor.
• Ability to work in a fast-paced environment, multitask, and handle challenging situations with poise.
• Demonstrated problem-solving skills and the ability to think creatively to provide effective solutions.
• Associate Degree or equivalent in a related field is preferred but not mandatory.
• Customer service experience of 3-5 years

Benefits:

• Salary Range: $55K -$57K
• Comprehensive health benefits package, including medical, dental, and vision coverage.
• A supportive and collaborative work environment that values innovation and teamwork.
• Monday–Friday schedule for a great work-life balance.
• Opportunity to work with innovative technology in a growing industry.

Join our passionate and dedicated team at SoftWave Tissue Regeneration Technologies and play a pivotal role in delivering cutting-edge medical solutions to healthcare professionals worldwide. If you have a strong passion for customer service and a desire to make a difference in the healthcare field, we encourage you to apply.

SoftWave Tissue Regeneration Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.