ServiceNow BA

Job Title: ServiceNow Business Analyst

Job Location: Seffner, FL 33584

Onsite Requirements:

• Experience with ITSM
• Requirements Gathering
• CSA

Job Description:

Position Overview:

• The ServiceNow Business Analyst I will work closely with stakeholders across various departments to gather requirements, document processes, and assist in the development and implementation of ServiceNow solutions.
• This role involves supporting the continuous improvement of IT and business workflows, ensuring alignment with organizational goals.
• The ideal candidate will be an entry-level professional with a foundational understanding of IT service management (ITSM) and a strong interest in expanding their knowledge of the ServiceNow platform.

Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to identify business needs and translate them into functional requirements for ServiceNow solutions.
• Process Documentation: Document current business processes and workflows, identify areas for improvement, and assist in the development of new processes aligned with best practices.
• Configuration Support: Assist in the configuration of ServiceNow applications to meet business requirements, including forms, workflows, and reports.
• Testing and Validation: Participate in the testing of ServiceNow solutions, ensuring that they meet the specified requirements and are free of defects.
• Training and Support: Help develop training materials and provide support to end-users on ServiceNow applications and processes.
• Continuous Improvement: Support efforts to continuously improve ITSM processes and the ServiceNow platform by identifying and proposing enhancements.
• Data Analysis: Assist in analyzing data from ServiceNow to generate reports and insights that support business decisions.
• Documentation: Maintain accurate and up-to-date documentation of all requirements, configurations, and process changes.
• Collaboration: Work closely with the ServiceNow development team and other IT personnel to ensure successful project delivery.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience: 0-2 years of experience in business analysis, IT service management, or a related field. Exposure to ServiceNow or similar ITSM platforms is a plus.
• Technical Skills: Basic understanding of ITSM processes and ServiceNow functionality. Familiarity with data analysis tools and methodologies is beneficial.
• Communication: Strong verbal and written communication skills, with the ability to clearly convey technical concepts to non-technical stakeholders.
• Problem-Solving: Analytical mindset with strong problem-solving abilities.
• Attention to Detail: High attention to detail with the ability to manage multiple tasks and priorities.
• Teamwork: Ability to work effectively in a team environment, collaborating with colleagues across different departments.

Preferred Qualifications:

• ServiceNow Fundamentals training or certification.
• Experience with other ITSM tools and methodologies.
• Basic knowledge of scripting languages (e.g., JavaScript) is a plus.

• ** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **