What are the responsibilities and job description for the Windows Management Engineer position at Softworld, a Kelly Company?
Job Title : Windows Management Engineer
Job Location : Chicago, Illinois 60602
Onsite Requirements :
Windows
Mobile device
Systems administrator
Job Description :
Reporting to the Device Management Manager, the Windows Management Engineer integrates and supports enterprise information systems management, including Windows systems (SME), server administration, virtualization, application packaging, networking, scripting automation, and classroom management applications.
Working from a central location, this role is a Level III (resolver) resource in a tiered service desk hierarchy.
The Windows Management Engineer ultimately supports teachers in educational institutions and implements end-user technology into the classroom, as well as supporting staff across the district to perform critical business functions.
Key Responsibilities :
Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem
Tests and deploys new and updated software to Windows client systems
Implement policy changes on clients via the most appropriate methods
Develops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applications
Modifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleet
Supports the service desk, vendors, and Technical Coordinators as they support the schools and students.
Creates and maintains documentation for Windows Management processes, procedures, and configurations
Defines and manages the device support lifecycle for Windows systems within the classroom and across the institution
Manages and configures the Windows System, including developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etc
Uses applications for device lockdown to prevent student tampering; monitoring / tracking tools to ensure student time-on-task; and efficient educator workflows.
Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the district
Collaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood, and future states anticipated
Updates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service Desks
Takes the lead for discovery and ownership of Windows desktop and related product issues
Implement platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOS
Collaborate with teachers on Google Apps for Education on Windows devices
Collaborates with the technology curriculum and educational assessment partners to ensure Windows devices are fully suitable for classroom usage and student assessments
Education and Experience Required :
High School Diploma or GED equivalent and a minimum of ten (10) years of professional experience in technology and a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation is required); Associate degree preferred; or
Bachelor's degree from an accredited college or university and a minimum of five (5) years of professional experience in technology, including a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation) is required; Computer Science, Engineering, or a related field, preferred
Experience with Classroom Management Technology, preferred
Experience with Windows technology in the classroom, preferred
Experience with OS image deployment leveraging MDT / WDS / PXE / Autopilot, preferred
Mobile Device Management (MDM) administration experience, preferred
Relevant industry certifications (e.g., CompTIA Certifications, CompTIA A , Network , Server ), preferred.
Knowledge, Skills, and Abilities :
Ability to troubleshoot complex systems
In-depth knowledge of client, network, and server-side troubleshooting methods
Understanding of Windows configuration management via WMI, policy, registry, and scripting
Excellent verbal and written communication skills; capable of communicating and collaborating with a wide variety of internal and external stakeholders
Self-motivated with the ability to successfully prioritize tasks, as well as function independently and collaboratively
Familiarity with Hyper V virtual environment
Knowledge of TCP / IP and Wireless network (Wi-Fi) setup
Analysis and investigation skills, with a structured approach to problem-solving
Outstanding customer service skills.
Knowledge of Microsoft technologies (Active Directory, Configman, Intune, Azure AD)
Knowledge of Chicago Public Schools' network infrastructure
Knowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutions
In-depth knowledge of technical troubleshooting with Windows systems
Ability to perform end-user training on Windows platforms
Strong interpersonal and organizational skills and demonstrated capability to abstract manual tasks into automated solutions
Understanding of at least one enterprise-level configuration management tool such as Microsoft Configuration Manager, Windows InTune, etc
Familiarity with virtualization technologies and implementations in a distributed server and VDI ecosystem
3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. Yes
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
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