Application Support Lead

Job Title: Application Support Lead

Job Location: Eatontown, NJ 07724

Onsite Requirements:

• Application Support


• SharePoint and Power Automate


• Azure experience

Job Description:

• The Application Support Lead is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications.


• This role involves working with two near-shore resources to ensure high-level customer service and support.

Responsibilities:

• Coordinate level 1 support of internal client server applications, escalate to level 2 resources as required.


• Provide level 1 support of external cloud and SaaS applications, escalate to level 2 resources as required.


• Actively monitor production systems and scheduled jobs, intervene and communicate as required.


• Actively perform regular maintenance on internal and external applications.


• Complete cyber security checklists for all proposed/new and existing applications.


• Coordinate SSO configuration and testing of new applications (coordination with corporate, external parties etc.).


• Manage user authorization and role-based access controls to internal and external applications.


• Coordinate service desk readiness for new applications incorporating operational service desk processes into all go live plans.


• Lead initiative for building out our service desk and applications support documentation knowledge base.


• Coordinate or contribute to the definition and documentation of technical requirements including infrastructure, security, ongoing support, and performance.


• Support the installation, operation, and maintenance of computer software applications and programs.


• Assist in the research, evaluation, and procurement of new tools/systems/apps as required.

Experience:

• Computer Science Degree, A Certification, or 3-5 years of job experience, including IT and software application support experience.


• Previous experience in a level 1 application support role.


• Strong technical documentation skills.


• Entry level SQL query skills.


• Application troubleshooting experience.


• A strong customer service mindset.


• Superior time management skills in both independent and group work scenarios with the ability to effectively prioritize and execute tasks to meet deadlines in a high-pressure environment experiencing rapid growth.


• Excellent organizational, verbal, written communication, and presentation skills with ability to translate technical concepts to a non-technical audience.


• Strong interpersonal and relationship building skills with the ability to influence and collaborate effectively with others to identify and resolve issues.


• Willingness to accept new responsibilities and adapt to change.


• Detail oriented with a high degree of accuracy and ability to multitask.


• Strong decision-making skills with a hands-on mentality.


• Proven creative thinker with analytical and problem-solving abilities.


• Highly self-motivated and directed.
  

Technical Skills:

• Microsoft and relevant technical certifications and education.


• Microsoft products and services; including knowledge of Azure, Microsoft365, Active Directory, Azure Active Directory.


• SharePoint Administration and Support.


• Experience with Power Automate.


• Experience with Microsoft Exchange.


• Experience with desktop virtualization technologies including Citrix and VMWare.


• Experience with Azure cloud or Google Cloud Platform.


• Experience with GitHub and development practices.

• ** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **