What are the responsibilities and job description for the ServiceNow Customer Service Manager Technical Lead position at Softworld Inc?
Job Title : 81819 - ServiceNow Customer Service Manager Technical LeadJob Location : Orlando Florida 32825 Onsite requirementsServiceNow CSM implementationConfiguration experience with the CSM modulePM / LeadershipJob Description : Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practicesCollaborate with stakeholders to gather requirements, design, and configure the CSM moduleCoordinate with cross-functional teams, including IT, customer service, and operationsConfigure and customize ServiceNow CSM workflows, forms, and UI componentsConduct unit testing, integration testing, and user acceptance testing (UAT)Troubleshoot and resolve issues during implementation and post-go-liveDevelop and maintain documentation, including technical guides and user manualsPrimary Skills : ServiceNow IT Service Management - 5 YearsProject Management Skills - 5 YearsServiceNow Customer Service Management - 5 YearsServiceNow Platform Data Security / Access Controls - 3 Years Desired Skills : 5 years of experience with ServiceNow platform, including implementation, configuration, and administrationExperience implementing ServiceNow CSM module, including workflows, forms, and UI componentsExcellent project management skills, with experience leading projects from initiation to deliveryStrong analytical and problem-solving skillsExcellent communication and interpersonal skills, with ability to work with cross-functional teamsKnowledge of ServiceNow platform architecture, including data models and integration optionsExperience with scripting languages, such as JavaScript and JellyStrong understanding of data security and access controlsExperience with agile methodologies
