What are the responsibilities and job description for the ServiceNow Consultant position at Sogeti?
Key Responsibilities:
- Design and develop ServiceNow solutions, including workflows, integrations, and customizations, with a focus on HRSD or case management.
- Develop governance frameworks for Application Management Services (AMS), covering case intake, triaging, resolution, and escalation processes.
- Implement Agile methodologies to manage and deliver projects.
- Lead continuous improvement initiatives to enhance ServiceNow solutions and processes.
- Create and maintain documentation for ServiceNow configurations and processes..
- Stay up-to-date with the latest ServiceNow features and updates.
Qualifications:
- Proven experience as a ServiceNow Consultant or similar role, with a focus on HRSD or case management.
- 7 years of professional experience
- Experience in developing governance frameworks for AMS.
- Strong knowledge of Agile methodologies.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
Good to Have:
- Understanding of global delivery models.
- Excellent stakeholder management skills.
- Experience working with multiple vendors.
