Managed Care Specialist

Job Title: Legal Managed Care Specialist

Location: Nashville, TN (Hybrid - Locals

Duration: 3 Months

Experience:3 years

Job type: C2C,W2,1099

Interview type: Skype or Phone

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Job Description

Our Client is looking to hire a Managed Care Specialist for a hybrid role.

Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.

No Preplanned PTO will be approved during training weeks.

All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

· Determine individual and family eligibility for our Client’s care programs.

· Assist in coordinating and communicating schedules to internal/external Clients.

· Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

· Timely management of casework, including proper documentation and case resolution.

· Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.

· Work efficiently / effectively in multiple databases to extract information.

· Attend workgroup meetings and participate in discussions.

· Assist leadership team, as necessary.

Requirements and Skills

· Must have a bachelor’s or associate degree.

· A background in Paralegal studies is a plus.

· Work experience in a Legal environment a plus.

· Customer service or call center experience a plus.

· Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

· Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.

· Excellent verbal and written communications skills.

· Keen attention to detail and adherence to deadlines.

· Strong time management, note-taking, email organization, and distribution skills.

· Critical thinking and problem-solving skills.

Other Important Information

· The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team’s schedule.

· The position is contract for 12 months with an opportunity to be extended. Overview
We are seeking a dedicated and compassionate Care Specialist to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, be comfortable working in a call center environment, and have the ability to assist customers with their needs effectively. If you are passionate about helping others and thrive in a fast-paced setting, we encourage you to apply.

Duties

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Engage with clients through various communication channels, including phone calls and emails.
• Utilize phone etiquette to ensure a professional interaction with customers.
• Conduct outbound calling to follow up on client needs or feedback.
• Maintain accurate records of customer interactions and data entry into office systems.
• Assist multilingual clients by providing support in their preferred language when applicable.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Proven experience in customer service or customer support roles, preferably in a call center environment.
• Strong phone etiquette and communication skills, both verbal and written.
• Bilingual or multilingual abilities are highly desirable, especially proficiency in English.
• Familiarity with office procedures and data entry tasks.
• Ability to handle high call volumes while maintaining professionalism and patience.
• A positive attitude and a willingness to learn new skills as needed.
• Strong problem-solving abilities and attention to detail.

Join us as a Care Specialist where your contributions will make a meaningful difference in the lives of our clients!

Job Type: Contract

Pay: $15.00 - $19.00 per hour

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Nashville, TN 37236 (Preferred)

Ability to Relocate:

• Nashville, TN 37236: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Nashville, TN 37236

Salary : $15 - $19