What are the responsibilities and job description for the Sales and Customer Relations Coordinator position at Sohn Manufacturing, Inc.?
We are a family-owned company founded in 1959. At Sohn, we treat employees like family. We offer a consistent, yet flexible schedule on our beautiful campus in Elkhart Lake, WI. Spend your lunch breaks walking in nature with your coworkers just outside the heart of downtown Elkhart Lake.
Opportunity
We’re looking for a new team member to join our family-oriented, flexible work environment. As a Sales and Customer Service Coordinator, you will be responsible for managing customer inquiries, supporting sales activities, tracking project progress, and ensuring exceptional customer experiences.
What we offer:
- This is a full-time position. Hours of work are Monday-Friday 8:00 AM-4:00 PM.
- Pay will be determined based on experience, starting at $50,000 per year.
- Benefits: Medical, Dental, Vision, Life, Short-term & Long-term Disability, 401k, education assistance, and more!
PRIMARY RESPONSIBILITIES:
1) Client Inquiries & Sales Support:
- Respond promptly and professionally to all customer inquiries by providing quotes and product information via phone, email, and text.
- Research and identify potential customers or business opportunities using various tools (e.g., LinkedIn, CRM systems, industry databases).
- Follow up with prospects and existing clients to ensure timely response to inquiries and to maintain engagement.
2) Third-Party Call Center Follow-Up:
- Monitor project status, act as liaison between Operations Managers/Supervisors to communicate project updates, timelines, milestones and deadlines to ensure customer expectations are met.
3) Project Tracking & Coordination:
- Coordinate, confirm and track appointments set by a third-party call center, ensuring that leads are properly followed up.
- Track call center performance and provide feedback on appointment outcomes to improve lead conversion.
4) Client Relationship Management:
- Build and maintain strong relationships with customers, ensuring long-term satisfaction and retention.
- Address any issues or concerns promptly, and work to resolve any problems that arise during the customer journey.
- Proactively follow up with existing customers to assess ongoing needs and identify opportunities for upselling or cross-selling.
5) Marketing & Communication Support:
- Assist in the creation and distribution of marketing materials, such as email campaigns, newsletters, and promotional content.
- Support the development of customer-focused content, such as case studies, testimonials, and social media posts.
COMPETENCIES:
1. Education:
- Bachelor’s degree - Business, Marketing, Communications, or related field (preferred).
2. Experience
- 2 years of experience in sales support, customer service, or client relations roles.
- Experience in project management or coordination is a plus.
- Familiarity with CRM systems and basic marketing tools
3. Skills and Abilities
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and a customer-first attitude.
- Ability to manage multiple tasks and projects with attention to detail.
- Ability to work independently as well as collaboratively in a team environment.
- Proficiency in Microsoft Office 365 Suite
4. Personal Attributes:
- Self-motivated, organized, and results driven.
- Friendly, empathetic, and approachable demeanor.
- Ability to handle sensitive client issues with professionalism and discretion.
Salary : $50,000
