What are the responsibilities and job description for the General Manager position at Soho Grand Hotel?
Grand Bar & Salon is looking for a General Manager to join the team.
The General Manager of the Grand Bar & Salon is responsible for the overall leadership, strategic direction, and operational execution of one of the property’s flagship food and beverage venue. The role demands a highly skilled, hands-on leader who combines refined hospitality expertise with operational excellence, team development, and financial oversight.
The Grand Bar & Salon is a sophisticated, high-volume environment, requiring the General Manager to maintain exceptional service standards, team performance, and guest satisfaction, while aligning with the property's broader brand and business goals. The ideal candidate is polished, performance-driven, and passionate about cocktails, culinary culture, and creating memorable guest experiences in an elegant yet dynamic atmosphere.
Key Responsibilities
Team Leadership & Development
- Lead and inspire a diverse team of servers, bartenders, hosts, and support staff to uphold exceptional service standards.
- Recruit, train, and manage team members, conducting regular performance evaluations and coaching sessions.
- Promote a culture of professionalism, collaboration, and creativity in line with Grand Bar & Salon’s identity.
- Schedule staffing based on projected business levels and special events; approve payroll and labor reports.
- Train, evaluate, and mentor team members and F&B Floor Managers to ensure consistent leadership across all shifts.
Guest Experience & Service Excellence
- Ensure that every guest receives a memorable experience rooted in genuine hospitality, attentiveness, and ambiance.
- Maintain a strong floor presence during service, especially during peak hours and live performances.
- Ensure all team members maintain the integrity of the brand while always providing outstanding guest service.
- Ensure exceptional guest service, engaging with guests and addressing concerns in a professional manner.
Operational Oversight
- Oversee operations, including opening and closing procedures, service execution, and crowd management.
- Ensure FOH and BOH teams are coordinated and communication flows effectively.
- Implement and uphold all health, safety, and sanitation standards.
- Monitor maintenance needs and ensure the venue remains in excellent condition.
Financial & Business Management
- Manage budgets, labor, and cost to meet or exceed financial targets.
- Oversee inventory control, ordering, and vendor relationships in coordination with the F&B Director.
- Track sales, margins, and performance, including sales, profit margins, labor costs, and inventory control without negatively impacting brand promise to our guests, generate weekly and monthly reports.
Inventory Management & Equipment Maintenance
- Oversee and direct the monthly inventory management of food, beverages, and operating equipment to ensure optimal stock levels and cost control.
- Implement efficient inventory tracking systems to minimize waste, prevent shortages, and maintain accurate records.
Sales & Promotions
- Support marketing initiatives by implementing actively encouraging the team to communicate with our guest especially regarding any special events, seasonal offerings and exciting happenings on property.
- Encourage upselling techniques among team to increase revenue and enhance guest experience.
Qualifications & Experience
- 4 years of experience in food and beverage management.
- Proven ability to lead teams in fast-paced, high-energy environments with shifting timelines and diverse clientele.
- Excellent guest relations skills and the ability to interact with high-profile guests, performers, and industry professionals.
- Strong knowledge of service protocols, cocktail culture, and live performance dynamics.
- Familiarity with POS systems (Spot On, Toast or Micros), reservation systems (Resy, Seven Rooms), and nightlife management tools.
- Deep understanding of NYC nightlife and entertainment culture.
- Flexible schedule with availability for nights, late nights, weekends, and holidays.
- A calm, commanding presence with strong communication, organization, and problem-solving abilities.
Salary : $90,000 - $100,000
