What are the responsibilities and job description for the Club Reception position at Soho House & Co.?
The role...
At Soho House, the Club Reception is responsible for welcoming, directing or signing in all members and guests to the property. As Club Reception, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities.
A successful and experienced Club Reception, may also be responsible for training other members of the reception team and may be responsible for Maitre'd duties. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!
Main Duties
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability / pricing
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
- Perform Guest List duties on the floor level, club and / or Rooftop (if applicable)
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
- Assist guests by checking / retrieving their coats and / or items they left with the bell person
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
- Influence a fun and positive atmosphere by being approachable and professional
Required Skills / Qualifications
Physical Requirements
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
23-$23 USD
Salary : $23
