What are the responsibilities and job description for the Club Server - Soho House Chicago position at Soho House & Co.?

Job Description

The Role…

At Soho House, a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
Complete all check out reports at the end of each shift and have it double checked and signed by management
Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide option
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members / guests
Assist runners and bussers when possible with expo and service bar tickets to support all table orders
Clean and stock server alley and bar area, polish silverware, plates and / or glassware as needed
Knowledge of the menu, with the ability to make suggestions who asked by members and / or guests

Required Skills / Qualifications

Minimum of 2 years' experience in similar capacity

Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

Must be able to demonstrate competency as outlined in the training schedule and Club School

Must be able to work flexible shifts and schedules, including weekends and holidays as needed

Ability to take direction, work in a team environment and autonomously

Tips certified and POS knowledge

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Must be able to make periodical fast paced movements are required to go from one part of the property to others.

Must be able to move, pull, carry or lift at least 20 pounds.

Must be able to occasionally kneel, bend, crouch and climb is required.

Must be able to perform physical activities such as lifting, cleaning, and stooping.

Must be able to stand, walk, lift, and bend for long periods of time.

Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care 401K : Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off : Full- Time Employees have sick day's vacation days

Career Development : Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact : Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development : An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic : Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal : Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

13—$13 USD

Salary : $13

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Club Server - Soho House Chicago

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