What are the responsibilities and job description for the Front Desk Supervisor position at Soho House & Co.?

The Role...

The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community.

Responsibilities

Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
Over see scheduled shift and insuring all tasks are delegated and completed.
Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
Assist in the training, development, coaching, and mentoring for the department
Communicate within department as well as other departments on crucial matters
Assure the proper handling of VIPs. Protect their privacy and confidentiality.
To ensure the company culture is visible in all aspects of the business.
Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
Comply with all hotel policies, standards and local laws
Greet guests and checking them into and out of the Hotel.
Be fully knowledgeable of room types, room descriptions, rates and availability.
General phone etiquette.
Present any messages or packages.
Offer bell attendant assistance and luggage storage facilities, offering to have the guest's car brought to the door.
Offer assistance in arranging transportation.
Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
Regular and reliable attendance.

Required Skills / Qualifications :

At least 1 year of Front Desk experience in a similar industry.

Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.

Quick learner or have OpenTable, Salesforce, Google Sheets and / or Opera

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends and holiday's (as needed)

Physical Requirements :

Must be able to seize, grasp, turn and hold objects with hands

Must be able to work on your feet for at least 8 hours

Fast paced movements are required to go from one part of the club to others

Must be able to move, pull, carry or lift at least 20 pounds

Occasionally kneel, bend, crouch and climb as required

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care 401K : Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off : Full- Time Employees have sick day's vacation days

Career Development : Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact : Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development : An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic : Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal : Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

30-$30 USD

Salary : $30

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