Private Events Coordinator - Miami Pool House

The Role…

The Private Events Coordinator is the first point of contact when a private event inquiry is received. An incredibly exciting, varied and rewarding job for someone with exceptional drive and high levels of organization. With high volume of inquiries, it is of the utmost importance that members receive an initial response quickly. The private events coordinator will provide members with an initial detailed response to their inquiry, providing all pertinent information on venue availability, cost and food & beverage service options.

Main Duties...

• Responsible for answer the private events phone, greeting members, establishing reason for calling, answering any questions and/or directing them to appropriate department.
• Provide members with initial availability and pricing for all email inquiries
• Enter all leads into Tripleseat and create a booking or "soft hold". If date is unavailable, provide alternative dates or venue for member
• Identify the member's requirements and expectations for each event and enter detailed notes into Tripleseat so that Events Manager can gain complete understanding of expectations
• Schedule and participate in property tours
• Manage event documentation such as BEOs, contracts, custom menus, receipts
• Maintain, update and track event changes in Tripleseat
• Schedule/coordinate BEO Meetings
• Make introduction to Assistant Private Events Manager or Head of Private Events depending on site and overall scope of the event
• Generate weekly report of upcoming private events and their statuses to send out to Operations teams
• Generate weekly projected revenue report and send to Head of Private Events
• Work closely with the Member Events team to ensure that spaces are not double booked, or event times do not overlap
• Coordinate with other departments to communicate event needs (for example, maintenance, AV, housekeeping, etc.)
• Work closely with third party vendors and schedule as needed
• Maintain positive attentiveness to service, responding positively to guests needs and ensuring timely resolution to issues
• Assist Events Managers as needed

Requirements…

• Minimum 1 years relevant experience
• An essential part of the job is being available on a flexible schedule and being willing to work outside "office hours". For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
• Strong organizational and project management abilities.
• Daily use of Microsoft Office Suite, Salesforce, Tripleseat and other systems.
• Adaptable in various situations.
• Professional manner and attitude.
• Friendly and approachable.
• Excellent written and oral communication skills.
• Positive tone when answering business calls.
• Ability to work effectively under time constraints and deadlines.
• Passionate about Soho House, upholding its standards and core ethos.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Must be able to work in front of a computer screen for up to 5 hours per day.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.