What are the responsibilities and job description for the Reception Supervisor position at Soho House & Co.?
The Role...
At Soho House a Reception Supervisor is responsible for supporting and providing direction and leadership to the Reception team. A successful ReceptionSupervisor will be a proactive and resourceful team player who has knowledge of Front Desk duties as well as Host and Open Table knowledge.
Main Duties
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- Over see scheduled shift and insuring all tasks are delegated and completed.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Assist in the training, development, coaching, and mentoring for the department
- Communicate within department as well as other departments on crucial matters
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- To ensure the company culture is visible in all aspects of the business.
- Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
- Assist Manager with schedule building and SOP's.
- Greet guests and checking them into and out of the Club.
- Be fully knowledgeable of Open Table and Garden shifts.
- General phone etiquette.
- Professional customer service ettiquette at all times.
- Regular and reliable attendance.
Required Skills / Qualifications :
Physical Requirements :
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
