Soho Support Coordinator - Member Services - Americas (Remote/Seasonal)

The Role…

This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Member Services, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.

Main Duties...

• To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the department SLA’s.
• Duties including but not limited to
• Making restaurant reservations
• Booking member events
• Sharing information about membership with prospective applicants
• Handling member feedback and complaints
• Sharing information about the houses, including rules and policies
• Liaising with the Houses via internal communication channels
• Adhering to department Quality Standards in both written and verbal communication
• Use our Salesforce and Open Table database to create, look up and update records for current and potential members.- booking
• Supporting Membership Admin team with enquiries
• Supporting other departments with information requests etc.
• Plus any ad-hoc projects given by the Head of Support / Soho Support Manager
  

Requirements / Qualifications...

• At least one year of customer facing experience, preferably in a membership environment.
• Experience in working to personal and departmental targets, SLA and KPIs
• An enthusiasm for providing first class customer service is a must.
• Experience of working with Salesforce/ CRM System and Open Table.
• Experience of communicating in a friendly but professional manner in fluent English.
• Experience of working in a fast-paced team environment.
• Excellent verbal & written communication skills in English.
• Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
• You will have a professional telephone manner and strong written correspondence skills.
• IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
• Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.
  
  

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick days vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.