What are the responsibilities and job description for the Product Operations Specialist (Center of Excellence) II User- Centric position at SOHO Square Solutions?
Job Details
Role Overview:
We are seeking a highly organized, execution-focused Product Operations Specialist to support our Product Management Center of Excellence (COE). This role is critical for quickly delivering workflows, tools, and resources that enhance team collaboration while elevating the COE's offerings. The ideal candidate thrives in fast-paced environments, applies user-centered design principles, and has a proven ability to deliver high-quality solutions with speed and precision.
Key Responsibilities:
Quick Execution and Delivery:
Rapidly deliver workflows, templates, and tools to address team and COE needs.
Manage multiple priorities effectively to meet deadlines without compromising quality.
User-Centered Workflow and Tool Design:
Apply user-centered design principles to create intuitive, scalable solutions for team operations and COE offerings.
Ensure tools and processes are optimized for usability and efficiency.
Enhancing COE Offerings:
Design and maintain assets, such as playbooks, templates, and guides, that expand the COE's value proposition.
Collaborate with stakeholders to ensure outputs align with organizational goals and user needs.
Operational Tracking and Coordination:
Track team projects, priorities, and deliverables to ensure transparency and alignment.
Provide dashboards, reports, and templates that enable visibility into the COE's activities.
Collaboration Tool Management:
Quickly design and maintain SharePoint sites, Miro boards, and other collaboration tools to support team initiatives.
Facilitate brainstorming and planning sessions with well-prepared visual aids and workflows.
Insights and Reporting:
Gather feedback from team members and stakeholders to identify areas for improvement.
Analyze trends and produce actionable recommendations to refine workflows and tools.
Communication and Team Enablement:
Serve as a central point of contact for operational updates and resources.
Quickly document and share best practices, workflows, and tools with the team.
Qualifications:
3 5 years of experience in operational design, user-centered workflows, or team enablement roles.
Proven ability to deliver high-quality solutions quickly and under tight deadlines.
Strong understanding of user-centered design principles and their application in tools and processes.
Proficiency with platforms like SharePoint, Miro, and Microsoft Office Suite.
Exceptional organizational and prioritization skills, with attention to detail.
Strong communication skills, both written and verbal, with the ability to coordinate groups of people effectively.
Experience creating templates, guides, and dashboards that streamline operations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
