What are the responsibilities and job description for the Product Support Analyst position at Soho Square Solutions?
Skills Required:
- 1 to 5 years practical experience in Production support or similar role.
- Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
- Experience in troubleshooting Application Issues and Managing Incidents
- Excellent and confident communicator to manage high-pressure environment
Skills Desired:
- Bachelors’ Degree in Computer Science, or an engineering field
- Prior Financial Industry experience is desirable.
- Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
- Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc.
- Knowledge of ITIL Principles, SDLC, and Agile development is desired
- Experience in Cloud / Distributed computing technology or certification is a plus
