Front Desk Associate

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the high standards of our establishment.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations.
• Operate phone systems to manage incoming calls and provide information as needed.
• Assist with billing inquiries and process payments accurately.
• Collaborate with other departments to ensure seamless guest services.
• Promote resort services to enhance guest satisfaction.
• Uphold cleanliness and organization at the front desk and main lobby area.
• Assist with Food and Beverage as needed.

Experience

• Previous experience in guest relations or hospitality is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Familiarity with phone etiquette and effective communication techniques.
• Experience with front desk operations is a plus.
• Proficiency in using phone systems and basic computer applications.

Join our team as a Front Desk Agent where your skills in hospitality, customer service, and guest relations will shine!

Position is Sunday through Thursday 6am-2pm but does require some flexibility.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18 - $19