What are the responsibilities and job description for the Customer Success Manager position at Soiltech Wireless, Inc.?
Customer Success Manager Job Description at Soiltech Wireless
About Us
Soiltech Wireless is a rapidly growing agtech company based in Idaho. We're working to make sustainable farming practices easy to access and implement through our innovative soil-to-storage solution.
Job Summary
We're looking for a motivated Customer Success Manager to join our team. This person will help build on current success, ensure user satisfaction, create and reinforce strategic partnerships, win new accounts, and expand business with existing customers.
About the Role
This position will focus on building strong relationships with growers, agronomists, and farming equipment distributors. The successful candidate will demonstrate a customer-centric mindset and a strategic vision for delivering sustained year-on-year growth.
Key Responsibilities:
- Manage the onboarding of new customers; facilitate the integration of the Soiltech sensor in existing farming processes.
- Maintain relationships with current clients and identify potential new clients
- Recruit and maintain a strong network of farmers, agronomists, and distributors
- Proactively identify new solutions to meet customers' needs
- Manage client renewals and expansions
- Collaborate with engineering and field teams to continually add value and communicate value to customers
- Presenting at customer meetings/trade shows
- Assist with the development of marketing literature
- Writing or suggesting material, research or reports to regularly distribute online and via other channels as a value-add for Soiltech customers and potential customers
- Record activiries to ensure high productivity and to identify areas for continued improvement.
Requirements
- Agriculture background
- Proactive, self-starter
- Exceptional communication and presentation skills
- Technical proficiency with visual aids (powerpoint)
- Innate drive to succeed and take initiative
- Ability to express technical and nontechnical concepts clearly and concisely
- Understanding of service and product.
What We Offer
We offer a competitive base salary plus bonus, a healthy work/life balance, and a full range of benefits (including medical/dental insurance, PTO). Soiltech also provides training and opportunities for professional development. Our goal is to have our employees forge a long-term career with us and become an integral part of the team.
Please note that must be able to travel to Boise for in-person meetings with the team and willing to regularly travel (eventually, up to 30%) to further develop the business.