Hospitality Services Supervisor

Hospitality Assistant (Sandbridge, Seasonal Position: April 15 – October 15)

About Sojourn

Sojourn is a hospitality-driven property management company specializing in short-term rentals. With over 400 properties under management from Washington DC to North Carolina, we provide full-service solutions that blend high-end hospitality with seamless property oversight. Our mission is to create serenity in every Sojourn, ensuring an exceptional client & guest experience in order to maintain operational excellence.

Position Overview

We are seeking a Market Manager for our Sandbridge & Virginia Beach market location for the 2025 summer season (April 15 – October 15). This temporary position requires a highly flexible, fast paced, organized and adaptable individual who thrives in a guest & client facing-focused environment. While this role is seasonal, it could transition into a full-time opportunity as Sojourn continues to grow in this market and markets nearby.

The market manager will be responsible for inspecting rental units before guest check-ins, ensuring they meet our high standards, and occasionally assisting with guest arrivals. This role demands extreme flexibility, as work hours vary daily and may include weekends, holidays, early mornings, and late nights.

Key Responsibilities

Guest Experience & Hospitality

• Serve as an on-the-ground representative for Sojourn, ensuring all guests receive a warm and seamless check-in experience.
• Handle guest inquiries or concerns with professionalism, patience, and problem-solving skills.
• Communicate efficiently with the Sojourn team using all Sojourn required technology tools, regarding any guest needs, property issues, or last-minute changes.

Unit Inspections & Readiness

• Perform detailed inspections and perform hands on fixes, of units before check-ins to ensure cleanliness, functionality, and aesthetic readiness.
• Verify that amenities are stocked, linens are fresh, and all property details match guest expectations.
• Document and report any maintenance or housekeeping issues promptly to the operations team and coordinate their repairs.
• Reset units as needed, including minor staging, minor maintenance, and tidying to maintain a polished appearance.

Operational Support

• Be available for sporadic, non-traditional hours, including both long and short workdays, weekends, weeknights, and evening hour check ins.
• Coordinate with cleaning and maintenance teams to address last-minute fixes or adjustments, having a real sense of urgency to address guest needs.
• Assist with small operational tasks as needed to maintain smooth daily property management.
• Use Sojourn’s software tools (Guesty, Boom, Slack, and internal systems) to track assignments and report issues.
• Weekly organization or storage & inventory as well as organizing all supplies for cleaners.
• Willingness to respond to guest after hours if needed.
• The ability to think as a problem solver and idea developer on running a remote market like Sandbridge.

Ideal Candidate Profile

• Extreme flexibility: Able to adapt to changing schedules and work irregular hours.
• High attention to detail: Ensures properties meet Sojourn’s high standards before guest arrivals.
• Exceptional hospitality mindset: Warm, patient, and solution-oriented when interacting with guests.
• Strong communication skills: Able to coordinate with team members efficiently.
• Self-motivated and independent: Can take initiative and complete inspections and resets without supervision.
• Reliable and professional: Consistently shows up on time and represents Sojourn’s brand positively.

Preferred Qualifications

• Previous experience in hospitality, short-term rentals, or hotel operations preferred.
• Knowledge of property maintenance and housekeeping standards is a plus.
• Familiarity with Guesty, Buildium, or similar property management software is helpful but not required.

Compensation & Work Schedule

• Competitive hourly pay based on experience.
• Hours vary and may include early mornings, late evenings, weekends, and holidays.
• Must be available throughout the full summer season (April 15 – October 15).

Growth Opportunities

This position has the potential to transition into a full-time role as Sojourn expands. If you thrive in a fast-paced, guest-focused environment and want to grow with a dynamic company, this could be the perfect opportunity.

Interested? Apply now and become part of the Sojourn team!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person

Salary : $25 - $30