What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Soka Suites Dallas/Las Colinas?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to answer calls, direct inquiries, and provide information about hotel services.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Promote hotel amenities and services to enhance the guest experience.
- Remain knowledgeable about local attractions, events, and dining options to assist guests effectively.
Qualifications
- Previous experience in hospitality or guest services is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Familiarity with hospitality management software is an advantage.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A positive attitude and a commitment to providing outstanding customer service in a fast-paced environment.
Join our team as a Night Auditor/Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.25 - $16.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Irving, TX 75063 (Required)
Ability to Relocate:
- Irving, TX 75063: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16