What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Sol Cypress Hotel, A Marriott Tribute Portfolio?
Job description
Job Summary
We are seeking a friendly and professional Front Desk Agent/Night Audit to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Process reservations and cancellations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Skills
- Strong background in hospitality with a focus on customer service excellence.
- Excellent phone etiquette and communication skills, both verbal and written.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with front desk operations in hotels or resorts is preferred.
- Proficient in using phone systems and hotel management software.
- Ability to handle stressful situations calmly while maintaining a positive attitude.
- Strong organizational skills with attention to detail in all tasks performed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in hospitality!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- San Antonio, TX 78215 (Required)
Ability to Relocate:
- San Antonio, TX 78215: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- San Antonio, TX 78215 (Required)
Ability to Relocate:
- San Antonio, TX 78215: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17