What are the responsibilities and job description for the Retail Sales Associate position at Sol's Jewelry & Loan?
Competitive Wages
Benefits Offered
Dental, Medical, Vision
Employment Type
Full-Time
Why Work Here?
“Flexible company where no two days are the same!”
Sol’s Jewelry and Loan is looking for a results-driven Sales Associate to be responsible for all sales job duties.
This individual will:
- Work as part of a team to meet department and store objectives while ensuring high levels of customer satisfaction through excellent sales service
- Be passionate about learning new things and wanting to become an expert at evaluating items
Responsibilities:
- Greet customers and improve customer engagement with merchandise by answering their questions and providing outstanding customer service
- Actively seek out customers in store
- Work closely with customers to assess their needs, provide assistance, and build a trust relationship that results in building a clientele base with repeat business
- Remain knowledgeable about Sol’s products to offer information, demonstrate features, answer questions, and be able to recommend the right solutions to our customers
- Continually grow expertise on products offered and appropriate pricing ranges for product coming in on loan and going out for sale
- Cross sell products
- Team up with co-workers to ensure proper customer service
- Resolve customer complaints and ensure maximum client satisfaction
- Handle returns of merchandise
- Operate cash registers, process credit cards, and manage financial transactions
- Follow and assist in achieving store’s sales goals on a monthly, quarterly and yearly basis
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s layout)
- Receive merchandise including unloading/unpacking it and marking it with codes to be identified
- Keep the selling floor stocked with merchandise and arrange displays that keep the customers engaged
- Comply with inventory control procedures
- Maintain the store area ensuring cleanliness and organization
- Assist with answering the phone in a timely, professional manner
- Adheres to all Sol’s Jewelry and Loan safety policies and practices
- Perform additional duties as assigned
Qualifications:
- Previous experience in sales, customer service, or other related fields
- Ability to thrive in a fast-paced environment
- Ability to build rapport with customers
- Excellent written and verbal communication skills
- Strong negotiation skills
Requirements
- High school degree; Associate degree in Business, Marketing, or related field would be a plus
- Basic understanding of sales principles and customer service practices
- Proven work experience as a Retail Sales associate, Sales representative or similar role preferred
- Able to comfortably greet customers and make small talk
Working Conditions
- Sales floor or warehouse environment
- Ability to work standing for long periods of time
- Ability to walk up flights of stairs and/or work in confined spaces
- Periodically works in outside weather conditions
- Periodically works near moving mechanical parts and equipment*
- Ability to lift and/or move up to 50 lbs.
- Availability to work flexible shifts that may include weekend, holiday or evening work as needed
*Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.
Benefits
- Paid vacation
- Simple IRA
- Holiday Pay
- Short-term Disability
- Accident/Hospitalization Insurance
- Employee Discount