Warehouse Associate

Competitive Wages 

Benefits Offered

Dental, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Flexible company where no two days are the same!”

WAREHOUSE ASSOCIATE

Sol’s Jewelry and Loan is looking for a hard-working, reliable and punctual Warehouse Associate to join our team. This individual will be responsible for performing all warehouse functions as well as floor support duties within the store.

RESPONSIBILITIES:

• Sort and place materials or items on racks, shelves or in bins according to organizational standards
• Move merchandise between main store and warehouse
• Maintain safe and clean work environment by keeping shelves, storage areas and work stations swept, mopped and vacuumed
• Organize warehouse and work area so they are safe and orderly at all times
• Identify damaged, lost or missing merchandise and notify store management immediately
• Treat merchandise with care and concern at all times
• Stock items on the sales floor
• Tag and label merchandise
• Responsible for morning roll-out and evening retrieval of outside merchandise
• Greet customers and improve customer engagement with merchandise by answering their questions and providing outstanding customer service
• Actively seek out customers in store
• Work closely with customers to assess their needs, provide assistance, and build a trust relationship that results in building a clientele base with repeat business
• Remain knowledgeable about Sol’s products to offer information, demonstrate features, answer questions, and be able to recommend the right solutions to our customers
• Continually grow expertise on products offered and appropriate pricing ranges for product coming in on loan and going out for sale
• Cross sell products
• Team up with co-workers to ensure proper customer service
• Resolve customer complaints and ensure maximum client satisfaction
• Handle returns of merchandise
• Operate cash registers, process credit cards, and manage financial transactions
• Follow and assist in achieving store’s sales goals on a monthly, quarterly and yearly basis
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s layout)
• Receive merchandise including unloading/unpacking it and marking it with codes to be identified
• Keep the selling floor stocked with merchandise and arrange displays that keep the customers engaged
• Comply with inventory control procedures
• Maintain the store area ensuring cleanliness and organization
• Assist with answering the phone in a timely, professional manner
• Adheres to all Sol’s Jewelry and Loan safety policies and practices
• Perform additional duties as assigned

REQUIREMENTS

• High school degree or equivalent
• Able to comfortably greet customers and make small talk
• Must possess basic mechanical skills
• Must possess a driver’s license
• Ability to drive a vehicle while pulling a trailer
• Basic handyman skills
• Strong attention to detail skills with the ability to focus on detail, whether it is making sure a customer receives exact change or the product on display is laid out perfectly
• A friendly and energetic personality with customer service focus
• Familiarity with inventory procedures
• Solid communication and interpersonal skills to include proper phone etiquette
• Entry level computer proficiency a plus
• Basic math skills required
• Proficiency in English required; bilingual preferred

WORKING CONDITIONS

• Sales floor or warehouse environment
• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Ability to walk up flights of stairs and/or work in confined spaces
• Periodically works in outside weather conditions
• Periodically works near moving mechanical parts and equipment*
• Regularly lift and/or move objects 10-50 pounds occasionally lift and/or move objects that weigh more than 100 pounds
• Availability to work flexible shifts that may include weekend, holiday or evening work as needed

*Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.