Mobility Service Agent

Are you a compassionate individual looking to make a meaningful impact in your community? We are seeking dedicated Paratransit Drivers to provide safe, professional, and caring transportation for passengers. In this role, you’ll treat every passenger with the respect and care you would give to a loved one, ensuring their journey is safe and comfortable.

About the Role:

As a driver, you will assist passengers who may require additional support due to age, disability, or medical conditions. This includes handling boarding fares, securing mobility equipment, and making decisions with passenger safety as your top priority. You’ll work closely with a team committed to excellence in service while maintaining a strong focus on the unique needs of each passenger.

Key Responsibilities:

• Safely transport passengers to and from their destinations with empathy and professionalism.
• Collect and handle boarding fares, ensuring accurate documentation and accountability.
• Maintain the cleanliness, functionality, and professional appearance of company vehicles, promoting a safe and welcoming environment.
• Properly secure wheelchairs inside vehicles, following safety protocols.
• Assist passengers with boarding, disembarking, and any mobility equipment.
• Communicate effectively with dispatch and follow all company procedures for scheduling, routing, and safety compliance.
• Be prepared to work overtime as needed, with flexibility for varying schedules.

Why Join Us?

We believe our drivers are the backbone of our service and strive to provide an environment where they feel supported and valued. This full-time position offers a starting pay of $17.50 per hour along with a robust benefits package, including:

• 401(k) with employer matching contributions
• Comprehensive dental, health, and vision insurance
• Paid time off and paid training
• Opportunities for growth within the company

Schedule:

• Service is provided Monday through Sunday, including morning, afternoon, and evening shifts.
• Overtime is required, with no schedule restrictions.

Qualifications:

• Minimum of 2 years of driving experience.
• A valid driver’s license with a clean driving record.
• High school diploma or GED equivalent.
• Minimum age of 25 years old.
• Strong interpersonal and communication skills, with a compassionate and customer-focused approach.
• Reliable transportation for commuting to the office.
• Basic proficiency with technology, such as GPS and mobile devices.
• Must pass a DOT-regulated drug screening and Department of Justice Live Scan background check.
• Exemplary attention to detail, especially when handling fares, schedules, and passenger needs.
• Flexibility to work independently and adapt to last-minute changes.

Language Skills:

• Ability to read, write, and follow detailed instructions, manuals, and safety procedures.
• Effectively communicate with managers, coworkers, and passengers, ensuring clear and respectful interactions.

Work Location:

Dallas Metro Area

Why You Should Apply:

If you are passionate about serving your community, enjoy working with diverse groups of people, and are committed to providing the highest level of care, this position is for you. Join us in making a difference, one passenger at a time.

We encourage you to apply if you’re looking for a fulfilling and rewarding career where your contributions matter every day.