Resident Relations Manager

JOB SUMMARY
In cooperation with Property Management and Asset Management, the Resident Relations Manager manages and supports resident-success initiatives and programs for SoLa’s residents.  Reporting to the VP, Property Operations, the Resident Relations Manager will develop and execute strategies and monitor KPIs regarding SoLa residents’ success and housing outcomes.  The Resident Relations Manager also cultivates and maintains beneficial relationships with key community stakeholders and leverages opportunities for our residents.  This position will also oversee a supporting team to achieve these goals.

ABOUT THE COMPANY

SoLa Impact is an award-winning social impact, development, and investment company focused exclusively on creating high-quality affordable housing. Over the last several years, we have raised almost $500 million in equity --- allowing us to deploy well over $1.5 billion – toward addressing the housing crisis in Los Angeles and throughout Southern California. Founded with the belief that smart investment can drive socioeconomic change, SoLa Impact focuses on creating sustainable, dignified living environments that empower residents and uplift neighborhoods. Only five years after starting its first ground-up project, SoLa Impact was recognized as the 16th largest developer in the nation, and the largest developer based in California by the National Multifamily Housing Council. 

As part of SoLa Impact's broader mission to create social and economic opportunities, our innovative co-working and entrepreneurship hub The Beehive serves as a catalyst for change, empowering local entrepreneurs to build sustainable businesses and contribute to the revitalization of their neighborhoods. At SoLa Impact, we believe that socioeconomic advancement is a right, not a privilege, and we are committed to making this vision a reality. Join us and be part of a high-achieving team that not only focuses on building affordable housing, but creating opportunities and hope for a better future for all.

ESSENTIAL DUTIES

• Implement and maintain resident relations initiatives and strategies as outlined by the VP of Property Operations;
• Supervise systems for identifying residents in need of support and match with resource services;
• Supervise resident onboarding process and data collection; acuity assignment;
• Identify external programs and organizations for potential partnerships in line with organizational goals;
• Supervise the production of the monthly resident newsletter;
• Ensure accurate and timely resident data collection;
• Analyze resident data to inform the development of new resident facing programs;
• Supervise Resident Relations Coordinators and Associates and provide support when needed;
• Support the Property Management team through resident engagement, support of services and maintenance of operational standards;
• Deliver a welcoming and unique experience to every resident by bringing a positive energy with every encounter;
• Work with the Property Management team to strategize and implement positive resident outcomes;
• All other duties as assigned.
  
  

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Social Work or other related field from accredited University and three years of professional experience in community outreach and organizing, resource navigation, case management, advocacy, program implementation, mental health prevention, and education strategies;

• Minimum of one year of experience working with homeless or with vulnerable populations.

SKILLS & ABILITIES

• Exceptional interpersonal, verbal, and written communication skills with the ability to provide clear, concise directives, with professional diplomacy and positive outcomes;
• Team player, with a strong work ethic and hands-on experience;
• Ability to exercise independent judgment and decision making;
• Strong organizational and time management skills;

• Able to work in a fast-paced environment;

SoLa Impact offers a comprehensive benefits package that includes paid vacation, medical, dental, vision, and life insurance, as well as pet insurance, sick leave, 10 paid holidays, and bereavement days. This package is designed to provide employees with a range of important benefits that help to support their physical and emotional well-being, while also providing financial protection and peace of mind.

At SoLa Impact, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the bureaucracy of a large corporate environment. We foster a family-friendly and supportive workplace, collaborative and employee-focused with an emphasis on quality, integrity, trust, and accountability. We are looking to bring someone on board as soon as possible. We provide a rewarding and challenging environment. We expect a lot, but give a lot in return. Strongly prefer candidates local to Los Angeles as no relocation assistance will be provided. All qualified candidates will be contacted directly.

SoLa Impact is an Equal Opportunity Employer. SoLa does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.