What are the responsibilities and job description for the Call Center Manager position at Solace Plumbing Heating and Air?
Company Description
Solace Services is a leading provider of plumbing, heating, and air solutions in the Memphis Metropolitan Area, as well as Jackson and Nashville, TN. We combine the latest technology with our dedication to providing high-quality services at affordable prices. Our mission is to ensure our clients receive the plumbing or HVAC performance they expect every day.
Role Description
This is a full-time on-site role for a Call Center Manager at Solace Plumbing Heating and Air in the Memphis Metropolitan Area. The Call Center Manager will be responsible for overseeing the day-to-day operations of the call center, ensuring customer satisfaction, managing the team, and utilizing analytical skills to optimize performance.
Qualifications
- Customer Satisfaction and Communication skills
- Contact Center Management and Team Management skills
- Analytical Skills
- Experience in a similar role is a plus
- Excellent leadership and interpersonal skills
- Ability to multitask and prioritize effectively
Salary : $50,000 - $120,000