What are the responsibilities and job description for the Field Service Technician/Engineer - Travel Required position at Solar Atmospheres Inc?
Description
Our Field Service Technicians at Solar Manufacturing play a vital role in installing and keeping customers' equipment running. With customers nationally and internally, this role will not only see advanced technology be developed but you'll also be able to help customers get access to it!
To meet our customer's needs, this role is expected to travel to customer facilities throughout the US about 50% of the time. The other time will be spent in our brand-new state-of-the-art 50,000-foot facility in Sellersville, PA building and testing furnaces to be shipped to customer sites.
What you'll do
As an Installation / Service Technician, you'll work alongside the engineering and production team at our Sellersville, PA location to build and test furnaces before they are shipped to customers. Once shipped, you'll travel onsite to install, troubleshoot, and help train customers on the equipment. Ongoing customer support via email, phone, and onsite visits will continue past the installation phase to ensure our customers have the support they need to keep their operations going. While every day might be a little different, you can expect to do the following :
- Perform pre-shipment furnace testing and preparation
- Assist, test, troubleshoot, and oversee the installation of furnaces on customer sites
- Provide initial and ongoing customer training onsite and remotely to offer technical support for equipment and system issues
- Handle warranty repairs, preventive maintenance tasks, pyrometry, vacuum leak detection services, and hot zone installations and repairs
- Domestic and international travel up to 50%, sometimes with short notice due to customer emergencies
- Perform all other duties as assigned
What you need to thrive in this role
About us Solar Manufacturing is a privately held, U.S.-based company designing, maintaining, and repairing vacuum heat-treating furnaces built to be the most energy-efficient, cost-effective, and highest-performance furnaces on the market. With decades of experience, our team offers unmatched expertise in solving our customers' most difficult heat-treating problems. Together with our affiliate Solar Atmospheres, we continually develop new solutions to vacuum processing applications and improve the science of vacuum furnace technology. To learn more, visit : https : / / solarmfg.com /
What we offer you
We care about our employee's well-being and show it by providing the following :
Thank you for considering us as a potential employer!
At Solar Manufacturing, we continually celebrate the diverse community different individuals cultivate. As an equal-opportunity employer, we stay true to that by ensuring that our place can be anyone's place.
