What are the responsibilities and job description for the Customer Success Team Member position at Solar Maintenance Pros Inc?
Customer Success Specialist [87-10132] - Solar Negotiators
Job Salary
Hourly Pay: $18/hr
Job Details
- Full-time position
- Non-remote
- No travel required
The Company
Solar Negotiators powered by Solar Maintenance Pros employs the largest local solar service and installation division in the Valley. We want to be the brand existing and future solar customers can trust to get the job done right. Our company leads the local industry in knowledge, innovation, and quality service. Solar Negotiators was The Business Journal's 2019 Fastest Growing Company. We employ the local area's largest solar fleet of installation and maintenance field personnel. Our company is always looking for the right person to join our team of solar pros.
What's in it for you
We are a company that puts our clients AND our employees first. We have an exciting, fast-paced work environment. Although we expect a lot from our team of solar rockstars, we recognize and reward hard work.
- Competitive Salary
- Opportunity for Growth
- Friendly Work Environment
- 15 Days of PTO
- 7 Paid Holidays
- Medical, Dental, and Vision Insurance
- Retirement Benefits
- Team Bonding
- Annual Awards Dinners
Job Description
Also known as a customer service representative, a customer success representative acts as a liaison, providing information and resolving any issues a customer may be experiencing with products and services.
We are seeking a new solar rockstar that excels in meeting customers' expectations, from answering questions on products and services to processing sales contracts. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful in your role on our customer success team, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Success Team Member should be able to achieve outstanding customer service and communicate effectively with customers.
Customer Success Responsibilities
- Generating sales leads
- Managing incoming calls
- Building good relationships with customers
- Resolving complaints and following up on resolutions
- Identifying customers' needs
- Meeting sales objectives
- Following procedures and policies
Customer Success Requirements
- High school diploma or equivalent
- Experience in customer service
- Bilingual preferred
- Strong computer skills
- Typing speed of 40 wpm or above
- Strong telephone etiquette
- Familiarity with CRM tools
- Excellent communication skills
- Ability to manage multiple tasks at once
- Ability to adapt to different personalities
Salary : $18 - $19
