What are the responsibilities and job description for the Field Service Representative position at Solar Turbines?
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.
Responsibilities
Degree or equivalent experience desired
What we offer:
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
Level Basic Understanding:
Level Basic Understanding:
Level Working Knowledge:
Level Basic Understanding:
Level Basic Understanding:
Level Basic Understanding:
Level Basic Understanding:
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 21, 2025 - April 3, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.
Responsibilities
- Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
- Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
- Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
- Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.
Degree or equivalent experience desired
What we offer:
- Competitive Compensation Packages (65k-85k not including OT)
- Travel, Company Truck, Gas Card, Meals/Lodging ALL included
- Medical, dental and vision coverage starting day 1
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- 401(k) Savings Plan including company match
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short and long-term disability coverage
- Parental leave
- Employee Assistance Programs
- Voluntary Benefits and Employee Discounts
- Career Development
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.
Level Basic Understanding:
- Describes opportunities for taking initiative in the organization.
- Cites examples of taking initiative in own personal or professional life.
- Identifies types of environments that motivate or de-motivate initiative.
- Explains how initiative is critical to success.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
Level Working Knowledge:
- Installs and maintains basic mechanical components and equipment.
- Generates regular maintenance reports to senior management.
- Repairs or replaces mechanical components based on diagnostic results.
- Assists in the optimization of preventive maintenance procedures.
- Performs mechanical testing activities for power supply machines.
Level Basic Understanding:
- Identifies common measurement tools used to monitor and adjust equipment.
- Understands the concept of equipment and human reliability.
- Explains the basic elements of industrial machines.
- Knows where to locate checklists and documentation for mechanical equipment in use.
Level Basic Understanding:
- Describes the purpose and general content of a Material Safety Data Sheet.
- Explains what constitutes safe and unsafe working conditions.
- Identifies common types of hazards and associated adverse effects.
- Cites examples of workplace injuries and current preventive measures.
Level Basic Understanding:
- Cites examples of PLC associated control function applications.
- Describes PLC concepts and features.
- Discusses the key considerations and issues in the use of the programmable controller.
- Explains the benefits and risks associated with the use of advanced control functions.
Level Basic Understanding:
- Explains where to locate basic help facilities and troubleshooting guides.
- Discusses basic concepts behind a systematic approach to solving technical problems.
- Identifies available resources and support systems for troubleshooting.
- Describes problem identification, reporting and escalation procedures.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 21, 2025 - April 3, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.
Salary : $65,000 - $85,000