What are the responsibilities and job description for the Sr Technical Account Manager position at SolarEdge?
SolarEdge (NASDAQ : SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
Position Summary :
The Sr. TAM is a direct point of technical contact for SolarEdge s strategic customers who have a large multioffice or national footprint and buy large volumes of SolarEdge products. The TAM works in tandem with a Strategic Account Manager Sales and Service organization to maintain customer satisfaction and help customer with the following : product and installation training needs support with new SolarEdge product introductions reporting and managing RMA and technical trends and managing field repairs and service in a way that helps the strategic account while consistent with SolarEdge business practices.
Location : Remote US
Duties and Responsibilities :
- Owns customer satisfaction with SEDG technology
- Act as lead on all technical matters with strategic account(s).
- Proactively develop customer service strategy to manage customer business objectives.
- Resolve these matters in the shortest amount of time and most efficiently and effectively
- Directly escalate and act as focal point to Marketing Support HQ marketing HQ R&D teams Ensure company resources can deliver to customer requirements and followthrough on commitments. Act as project manager to deliver required results.
- Management of internal SE technical resources as needed.
- Customer contact for any special AHJ issues and trends in customer territories.
- Ensure that all levels within the customer account are trained on SolarEdge. (Regardless of who trains them) including installers designers tier1 phone support T3 field service engineers customer data analytic performance team etc .
- Receives and translates as appropriate customer suggestions of hardware or software feature changes.
- Assist in development of strategic account(s) SOP s
- Understand customer expectations detailed knowledge of customer s market strength / weakness
- Expert in customer s business objectives current and future. Customer contact to discuss product customizations future developments etc.
- Responsible for building relationship with technical relationships at the customer site
- Synthesize and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner
- Manage process for collection (internal and external) of quality data for quality team
Country : United States
City : Austin TX
Requirements :
Desired but not required :
FAIR PAY & A JUST WORKPLACE
SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.
Remote Work : Employment Type :
Fulltime
