Network Engineer

Position Summary

The Network Engineer is responsible for assisting with the architecture, configuration, installation and support of network hardware and related software. This position will monitor and maintain LAN / WAN hardware / software and assist with resolution to problems within the network and server infrastructure.

Essential functions and responsibilities :

• Determines company needs and coordinates the development and maintenance of network infrastructure with the IT team.
• Identifies and assists with the resolution of network and data issues.
• Ensures secure and stable server connectivity.
• Optimizes intranet and inter-site WAN performance.
• Configures network routing on routers and layer 3 switches.
• Implements secure network communication with 3rd parties.
• Develops network monitoring metrics and alerting policies.
• Tests data exchange and communication between computers, routers, switches, and servers.
• Resolves complex network problems, provides support to other team members, and escalates issues to senior staff.
• Analyzing and prioritizing incoming support requests.
• Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.
• Takes ownership of issues, communicates clearly with others, pursues self-development and shares resources / knowledge with coworkers and customers.
• Training junior IT staff, preparing user manuals, and providing remote or onsite technical support. Enhancing network security, as well as documenting network processes and cabling layouts.
• Keeping informed of developments in network technologies and infrastructure.
• Supports and assists with documentation, workarounds for problems and changes to systems.
• Supports and assists with the execution of disaster recovery and business continuity processes and events.
• Assists with after hours on call support.

Knowledge, skills and abilities :

Education and Experience :

Working Conditions :

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https : / / speed.cloudflare.com /

Who We Are & What We Offer :

Solari is an award-winning nonprofit that operates a 24 / 7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Friendly work environment

Generous paid time off (PTO)

Health benefits (Medical / Dental / Vision) that start the first of the month following the hire date

Competitive compensation

Convenient office locations and Hybrid Schedule

On-site fitness room free to all employees (Tempe Office)

Basic Life Insurance

Voluntary Life, Spouse, Child Insurance

Critical Illness w / free dependents

Critical Illness Spouse

Short Term & Long Term Disability- Starts first of the month after 90 days of employment

401K & 401K Roth - Starts first of the month after 90 days of employment

United Pet Care

LifeLock for identity theft

LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.