What are the responsibilities and job description for the Customer Service Representative position at Solaris Paper, Inc.?
About Solaris Paper:
Solaris Paper is one of the largest tissue companies in the US with manufacturing sites in California, Oklahoma and Virginia. Our products are sold in omni channel - away from home (AFH), retail private label (PL) and retail branded (FIORA®), with strong growth across the channels.
Solaris Paper is part of Asia Pulp & Paper (APP), a distinguished leader in the global paper industry, boasting a workforce exceeding 100,000 individuals. With a presence in over 150 countries and state-of-the-art manufacturing facilities strategically positioned across the globe, APP's exceptional products have earned worldwide acclaim.
Ensuring supply chain integrity and commitment to the Sustainable Roadmap Vision 2030 are crucial to APP's operations. Learn more about Asia Pulp & Paper (APP)' path to operational excellence by reading our Sustainability Reports and Forest Conservation Policy at https://app.co.id/sustainability-roadmap-vision-2030.
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- Create, review, and provide sales order confirmations to customers/sales as required.
- Creates purchase contracts for qualifying orders requesting import product, sends to Mill & Import for processing and proactively works with said departments.
- Pricing management.
- Processes all sample requests from company departments via fed ex or LTL ensuring the most cost effective method is utilized.
- Compile daily/weekly reports for internal and external parties as required.
- Capture customer PO fill rate as part of order management.
- Suggests product substitutions as needed for orders based on product knowledge.
- Participate in daily/weekly conf. calls & meetings as required.
- Proactively works with logistics/Import, warehouse, accounting, PPIC and Sales team to ensure customers’ orders are processed accordingly.
- Responds to customer inquiries and requests, trouble shoots problems and recommends remedial actions.
- Helps investigate all customer payment deductions and collaborates with respective departments for root cause and resolution.
- Primary contact for all customer nonconformance product claims, collaborates with QA & Sales for customer resolution as required.
- Manages Purchase order ship point to ensure most cost effective shipping method is used by way of collaborating with transportation department for rate analysis prior to shipping.
- Helps to communicate customer PO product needs to PPIC and collaborates with to ensure product needs are provided in a timely manner and allow on time delivery/fill rate.
- Effectively manages available inventory toward customer PO’s by way of prioritizing destinations, quantity required, transit times and ETA’s with a focus to fill all customers’ needs respectively, coordinates allocation with sales as needed
- Able to work effectively both individually and in a team approach environment.
- Will help train/cross train and overall support the extended CS team.
- Performs other duties as assigned
Job Types: Full-time, Temporary
Pay: From $23.00 per hour
Shift:
- 8 hour shift
- Day shift
Experience:
- order entry/PO entry: 2 years (Required)
Ability to Commute:
- Moreno Valley, CA 92555 (Required)
Work Location: In person
Salary : $23
