Branch Experience Manager

Solarity Credit Union is seeking a full-time Branch Experience Manager to oversee our Wenatchee Branch and our new branch in Moses Lake coming soon!

We are looking for applicants that reside in either the Wenatchee or Moses Lake areas.

Bilingual English/Spanish required

As Solarity's Branch Experience Manager, you are committed to developing a sales-minded team that provides Member-Obsessed practices at every touchpoint, resulting in member growth, loyalty, and satisfaction for our target members. You support Solarity's Strategic Objectives by integrating yourself into the community, establishing brand awareness and new business through outreach efforts.

The top candidate will have:

• 3 years of progressive experience in financial institution operations.
• 2 years of supervisory experience.
• Experience working in an environment focused on rapid growth and quick change.
• Bachelor's degree in business and or related field.
• Bilingual English/Spanish skills.

The Cultural Fit

If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

• Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
• Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
• Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others and constantly embrace organization initiatives and change!

A Day in the life of a Branch Experience Manager:

Although each day will be a different adventure in this role, here's a snapshot of what a day could look like:

• Have a huddle with your team and serve as role model, championing, training, and holding staff accountable for living up to the Four Measures of Member Obsession.
• Ensure that staff use systems to accurately serve members and maintain records, including core banking, CRM and other workflow tools.
• Plan and direct branch operations to pass all audits, mystery shops, and organizational objectives in alignment with strategic plan.
• Write, edit, and/or communicate all physical location procedures.
• Meet with Branch Staff to coach them and discuss their aspirations for growth and identify areas that they can work closely with you to prepare for the next step!
• Drive branch growth through consultative sales approach with members and communities.
• Send a Solarian Salute for a member of your team that went above and beyond for one of our members by constantly looking at transactions through their member-obsession lens.

Compensation:

• A highly competitive pay range
• A comprehensive benefits package low-cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your health savings account.
• Generous paid time off allowances plus 12 paid holidays annually.
• A substantial 401k program with a match of up to 6% of your annual earnings.
• An employee wellness program including EAP coverage and gym reimbursement.
• An organizational culture that is committed to your success.
• Significant opportunity for career growth.
• A Supportive leadership team.
• Excellent member service-oriented culture.
• Annual salary range $89,116 - $139,233

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.

Salary : $89,116 - $139,233