Patient Care Coordinator (PCC)

The Solay Dental experts take a holistic approach to care and offer top-quality dental treatments using skill, artistry, and attention to detail, ensuring every patient experience is stress-free and comfortable in our state-of-the-art facilities. We are seeking an experienced full time Patient Care Coordinator who will be responsible for working with and closing recommended treatment plans for patients while providing an exemplary customer service experience.

RESPONSIBILITIES:

• Verify insurance for patients and understand coverages as it pertains to treatment plans
• Coordinate and manage patient treatment plans, ensuring seamless and efficient care
• Communicate treatment options, procedures, and financial arrangements with patients and families.
• Schedule appointments and manage patient flow within the practice
• Collaborate with dentists, hygienists, and other team members to ensure comprehensive patient care
• Assist in patient consultations and provide support for implant dentistry cases
• Maintain accurate and up-to-date patient records and documentation; Scan documents into patient charts daily
• Handle patient inquiries and provide exceptional customer service
• Complete necessary insurance verifications either in house or collaborate with business partners to complete
• Update medical clearance tracker daily
• Actively work all reports including AR, Unscheduled treatment plans, Eligibility and other ad hoc reports
• Manage all lab communications as necessary
• Follow up on all new patient leads immediately (within 2 hours of receipt)
• Participate in morning huddles, and all routine office meetings as necessary
• Confirm patient appointments based on reminder schedule
• Answer incoming calls and make outbound calls to assist patient with various appointment inquiries
• Checks voicemails and returns calls accordingly
• Keep the front desk area clean, neat and organized
• Inventory, order placement and restocking of office items
• All other duties and responsibilities as assigned

QUALIFICATIONS:

• Minimum of two years of experience in treatment coordination
• Proven experience with implant dentistry
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency with dental practice management software
• Compassionate and patient-focused approach to care
• Bilingual a plus

SKILLS:

• High School Diploma or G.E.D. equivalent required. Some college is preferred.
• Proven experience in dental office operations and workflows, specifically treatment plan discussions
• Strong communication skills and ability to build rapport with customers, vendors and employees.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft office Suite and EMR experience (preferably Curve, Dentrix and/or Denticon)
• Ability to work independently and collaboratively in a team environment.
• Ability to manage multiple tasks at once while maintaining quality work.
• Prior experience in customer service is highly desirable.

QUALITIES:

• Display enthusiasm and a positive attitude – approach challenges with a can-do spirit and inspire others with your positive energy.
• Take initiative – quickly and accurately identify roadblocks, rally your resources, provide options to our partners, and execute on tasks.
• Autonomous leaner – you can think, act, and pursue your studies independently; motivated to learn about the dental space.
• Excellent written and verbal communication – understand that communication is key in preventing and turning around a subpar poor experience. Display excellent communication that is precise, clear, compelling, and personable.
• Organized with a strong attention to detail and accuracy.
• Receiving feedback – constructive coaching, feedback, and direction are delivered with good intention and necessary to grow and level-up in the organization.
• Flexibility – easily shift priorities and manage time effectively.
• Diplomatic – take care to weigh outcomes, think about responses and manage realistic expectations

Job Type: Full-time

Pay: $16.72 - $17.10 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Can you demonstrate an understanding of PCC/TPC core competencies and do you have direct experience in this area?
• What EMRs (please name them) have you used?
• Are you proficient with understanding treatment plan specifics as well as comfortable speaking to various financial plan options with patients?

Experience:

• Dental office (PCC/TPC): 1 year (Required)

Work Location: In personwth.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Oldsmar, FL 34677 (Required)

Ability to Relocate:

• Oldsmar, FL 34677: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16