What are the responsibilities and job description for the Front Desk Clerk position at soldotna inn?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, complaints, and requests with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using computerized systems.
- Provide information about hotel services, local attractions, and amenities.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Assist with administrative tasks such as filing, data entry, and clerical duties as needed.
- Ensure the front desk area is organized, clean, and well-stocked with necessary supplies.
- Collaborate with other departments to ensure guest satisfaction.
Experience
- Previous experience in a front desk or customer support role is preferred but not required.
- Strong clerical skills with proficiency in office management tasks.
- Familiarity with computerized reservation systems is advantageous.
- Excellent organizational skills and attention to detail.
- Ability to communicate effectively both verbally and in writing.
- A friendly demeanor with a commitment to providing outstanding customer service.
Join our team as a Front Desk Agent where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Soldotna, AK 99669 (Required)
Ability to Relocate:
- Soldotna, AK 99669: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15