What are the responsibilities and job description for the Technical Support Engineer position at Solectria Renewables?
Company Description
Yaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV inverters, string combiners and web-based monitoring for all size solar systems. Solectria is backed by over 100 years of power electronics an inverter experience. All of Solectria’s three-phase central PV inverters are made in the USA. System owners, developers and EPCs rely on the high performance, reliability and bankability of Yaskawa – Solectria Solar. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow.
Our culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond. If you are an entry-level Electrical Engineer, we may have the perfect opportunity for you.
We are seeking a Technical Support Engineer in our Lawrence, MA facility. The ideal candidate will have BS in Electrical Engineering, customer focused and have the ability to provide telephone and email technical support.
We offer the opportunity to experience the excitement, challenge and rewards of working in an entrepreneurial, fast growing, and industry-leading company. When you join the Yaskawa Solectria Solar team, you'll be surrounded by exceptionally talented individuals widely regarded as leaders in their areas of expertise.
Yaskawa Solectria Solar is an equal opportunity employer.
Job Description
1. Interact with customers to provide the highest level of customer satisfaction in all interactions.
2. Solve highly technical issues over the phone and through email.
3. Provide technical support to customers and field technicians to solve inverter and other product-related issues.
4. Troubleshoot issues to root cause over the phone and through email.
5. Perform analysis of data monitoring to determine root cause of issues and develop appropriate corrective action plans.
6. Determine appropriate replacement parts and courses of action to repair units deployed in the field.
7. Create cases and work orders in ServiceMax and maintain detailed records.
8. Schedule and dispatch field technicians to repair units by developing detailed repair plans and troubleshooting steps.
9. Update, create and maintain service manuals and troubleshooting guides.
10. Manage process improvements and creation of processes related to the Technical Support department.
11. Occasionally travel to field sites and perform onsite troubleshooting of issues and perform repairs to restore functionality of units.
12. Work with Engineering to solve product issues and issue Technical Service Bulletins.
13. Manage specific customer or product issue projects as assigned.
14. Other related duties as assigned.
Qualifications
1. Experience with PV inverters, high voltage systems and power electronics preferred.
2. Knowledge of electric systems, including residential and commercial electrical infrastructure.
3. A high level of initiative and a proactive nature, good communication and presentation skills and strong organizational and time management skills.
4. Knowledge of PC operating system, MODBUS and TCP/IP protocols.
5. Ability to read and follow schematic diagrams, drawings and instructions.
6. Ability to use diagnostic software and communication programs.
7. Field service experience highly desirable.
8. Safety and quality focused, customer-oriented.
9. Ability to occasionally travel, both nationally and internationally - a valid passport is required.
Additional Information
Education/Certification:
- BS in an engineering or related field
- Two or more years of work-related experience preferred, but not required
- NABCEP certification highly desirable.
Relocation assistance is not available for this position.
Sponsorship is not available for this position.