Dispatcher - Tahiti Village

Description

Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.

We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products.

We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together.

We’re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Create magic with us …

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

Role:

The Maintenance & Engineering Dispatcher Associate's primary responsibilities are to oversee the day to day operations of the Maintenance & Engineering Status Board function ensuring a smooth daily turn.

Responsibilities:

• Oversee the successful execution of the following as well as completing the tasks when necessary:
• Daily set up and room assignments for the Maintenance staff.
• Review and respond to company emails from internal and/or external sources as needed.
• Run & monitor reports such as late checkouts, out of service, early outs.
• Prepare PBALL Reports.
• Work closely with and communicate with the Front Desk Room Controller/Leadership regarding any opportunities or challenges that arise concerning project rooms and/or units are require Out Of Order status.
• Answer telephone calls, respond to questions and handle requests from internal and external guests.
• Create Max Panda work orders in timely manner.
• Track and follow up on the progress of all Maintenance work orders to ensure timely completion; report any Engineering Overdue work orders to department leads/leadership immediately.
• Communicate with Front Desk team to resolve any room discrepancies.
• Maintain accurate records of quarterly project lists.
• Input Housekeeping and Maintenance work orders in Max Panda.
• Performs clerical duties such as typing filing and computer inputs.
• Report any challenges to the Maintenance & Engineering Management immediately.
• Arriving on time for all scheduled shifts in proper attire, including nametag.
• Maintain a flexible work schedule according to the occupancy levels.
• Any other tasks as assigned by management.

Requirements

• Must have effective oral and written English communication skills.
• Basic knowledge on handling devices and radios.
• Knowledge of basic computer skills.
• Knowledge of basic math skills.
• Ability to operate copier, fax and scanner.
• Ability to handle a multiple phone lines.
• Ability to use computers and software applications related to assigned task.
• Ability to type at least 30 words per minute.
• Have an excellent customer service, sustainability and diversity, equity and inclusion.
• Be able to take clear messages and deal with upset customers.
• Have phone and radio etiquette.
• Have a hospitable personality, team oriented, and enjoys working with and serving people.
• Ability to work flexible shifts including nights, holiday and weekends.
• At least 18 years of age.

Physical Requirements:

• Required to sit for extended periods of time.

The Maintenance & Engineering Dispatcher tasks are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

*EEO/Drug Free Workplace