What are the responsibilities and job description for the Operations Regional Field Manager position at Solera, Inc.?
Regional Field Manager / West Coast
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
What You'll Do :
The Regional Field Manager will lead a team of (20 ) Service on Site (SOS) field staff to achieve defined performance metrics
Lead the success of specific programs and processes.
Provide team members with regular recognition and feedback based on performance metrics
Manage the team to achieve Field Operations success metrics of Quality, Cycle time & Accuracy
Monitor capacity, cycle time, goals and objectives for the team
Partner with the Scheduling team to support capacity and availability
Oversee, train and support the onboarding of new SOS's
Perform quality review on claims in compliance with SLA requirements and quality standards
What You'll Bring :
5 years of claims experience in the insurance industry or relevant leadership work in adjacent fields.
Excellent customer service skills.
Top of the line organizational skills.
Strong attention to detail, with knowledge of insurance policies and claims practices.
Extremely detail and execution oriented with problem solving and leadership skills.
Professional customer service focused demeanor and excellent communication skills.
Ability to manage day-to-day operations of a team of remote employees based within your region.
Ability to assess a claim situation and define a services approach which meets the needs of the customer.
Excellent written and verbal communication skills.
Bachelor's degree required.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
